Privacy Policy — Clued In Shingle Rejuvenation

1. Introduction & Business Information

Clued In Shingle Rejuvenation is located at 1411 E Orangewood Ave, Ste 219, Phoenix, AZ 85020. Phone: (602) 359-7322, email: info@letsgetcluedin.com. This Privacy Policy outlines our data handling practices for users of our website located at https://www.letsgetcluedin.com and associated communications channels.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you call, email, complete an online contact or booking form, or initiate a conversation in our chat widget. This information may include:

Full name and contact details (email address, mobile phone number, physical address).
Roofing property details, shingle age, inspection history, and project requirements.
Communications preferences and SMS consent opt-in records.
Standard technical log data (IP address, device type, browser specifications, and usage metrics).

3. How We Use Your Information

We use personal information for strictly legitimate operational and service delivery purposes:

To respond to inquiries and conduct free on-site roof inspection estimates.
To schedule and confirm shingle rejuvenation treatment appointments.
To send appointment reminders, job progress updates, and invoice information.
To deliver SMS text messages to homeowners who have provided affirmative opt-in consent.
To maintain our warranty records and improve our customer service quality.

4. Text Messaging and Mobile Information (A2P 10DLC Privacy Protection)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All of the above categories of data sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in information may be shared only with service providers that directly support the operation of our messaging program, such as our customer relationship management platform and our message delivery provider, and only for the purpose of delivering the messages you requested. SMS opt-in data and consent will never be sold, rented, or shared with third parties for unrelated purposes.

5. How We Share Information

We do not sell, rent, or trade your personal information. We share personal information only with vetted third-party service providers who assist us in operating our business (such as our CRM, message delivery platform, scheduling tools, and payment processing vendors), and solely to the extent necessary to perform those services. We may also disclose information where required by applicable law, regulation, or legal process.

6. Data Retention & Security

We retain personal information for as long as necessary to provide services, maintain roof rejuvenation warranty records, and fulfill legal or reporting obligations. We employ administrative, physical, and technical safeguards—including TLS encryption and restricted database access—to protect your personal information against loss, theft, and unauthorized access.

7. Your Choices and Rights

You maintain full control over your contact preferences and data rights:

SMS Opt-Out: Reply STOP to any text message at any time to immediately cancel mobile communications.
Email Unsubscribe: Use the unsubscribe link at the bottom of promotional emails.
Access & Deletion: Request access to, correction of, or complete deletion of your personal records by contacting us at info@letsgetcluedin.com.

8. Cookies & Technical Tracking

Our website may utilize standard browser cookies and analytical scripts to ensure proper site navigation, measure traffic patterns, and remember user preferences. You can adjust your browser settings to decline cookies, though certain interactive features may be impacted.

9. Contact Us

For questions or formal inquiries regarding this Privacy Policy, please contact our privacy compliance team:

Clued In Shingle Rejuvenation

1411 E Orangewood Ave, Ste 219, Phoenix, AZ 85020

(602) 359-7322

info@letsgetcluedin.com